SHIPPING & RETURNS POLICY PRIVACY POLICY FAQ
SHIPPING TERMS & CONDITIONS
All goods are delivered by Australia Post eParcel and include online tracking. We can deliver to either a street address or PO Box and every item is fully registered which requires a signature on delivery. Larger items such as guitars, amps, drum kits and piano stools are generally sent via StarTrack. Please note that orders sent via StarTrack are unable to be delivered to a PO Box.
Express Postage is also available for even faster delivery, usually (but not guaranteed) next day. We'll either use AusPost Express Delivery or StarTrack for these items, depending on your location as sometimes StarTrack can be a quicker delivery time.
If delivery is attempted and there is no one present to sign for your item, a card will be left advising you to collect your goods from your local Post Office or Startrack depot. PLEASE NOTE:- Delivery will only be attempted once so please make sure there will be someone at the address that can sign for your goods or feel free to change your delivery address to your workplace. If you have not picked your item up in 5 days, they will send a reminder card to your mailbox asking you to pick your item up. After 10 days they will send your item back to us. If your item is sent back to us, your item will not be refunded. If you wish for us to send you the item again, you will be charged a $15 fee (to help cover charges for the first failed delivery attempt), plus calculated postage fees to re-ship your item.
All goods are carefully packed and fully insured against loss or transit damage.
Goods are dispatched from our huge, fully stocked warehouse generally within 24 hours of receiving payment (excluding weekends and public holidays). The cut off time for orders/same day shipping is generally 8.30am.
Yes, you may pick your item up from our warehouse in Heidelberg West, Melbourne. We'll call you when your order is ready to be picked up, which is generally within 24 hours after purchase. Please note, there are no order pick ups on weekends.
Muso City does not ship overseas. We do however, ship to everywhere in Australia.
RETURNS & PURCHASING TERMS & CONDITIONS
At Muso City, our goal is to make sure you are completely happy with your purchase. That's why we have a 30 day money-back satisfaction guarantee. You either love it, or send it back. It's that simple, even if you change your mind!
By clicking 'Buy Now' you agree to Muso City's RETURN & WARRANTY policies listed below.
For returns of any reason, please contact us first as we may be able to easily talk you through any simple issues you may be having.
'CHANGE OF MIND' RETURNS POLICY FOR ONLINE SALES
Muso City accepts returns and refunds for 'change of mind' within 30 days of purchase date. In the case of change of mind, the buyer pays for and arranges the return postage/freight to Muso City. Once the goods have been returned and deemed to be in their original packaging and 'as new' condition, we'll then arrange a refund to the buyer. All 'Change Of Mind' returns incur a 10% (calculated on the original RRP) restocking fee, which will be deducted from your PayPal refund. Please contact us if you wish to return your item.
* Please note: Orders placed using Afterpay are unable to be cancelled or returned due to 'change of mind'.
'30 DAY WARRANTY' RETURNS POLICY
If your item is faulty or has an issue within 30 days of purchase date, Muso City will happily arrange and pay for return postage of your item and then either repair or replace, then return your item at no expense to you. In the unlikely case that your item is faulty, message us right away as we may be able to easily help you troubleshoot any issues.
'WARRANTY' RETURNS POLICY FOR ONLINE SALES
All goods sold by Muso City are brand new and are covered by a minimum 12 month manufacturer warranty from purchase date. If your item has any issues outside of 30 days from the purchase date and with 12 months from your original purchase date, you may arrange with Muso City to return your item for either (Muso City's discretion) repair (if a minor issue), replaced (if not repairable), exchange (if item has major issue and cannot be replaced) or refund (if either repair, replacement or exchange cannot take place). Postage to return any items under warranty outside 30 days from the purchase date is at the buyer’s expense. Muso City will happily cover the postage costs to send the fixed/replaced item back to you.
'WARRANTY' RETURNS POLICY FOR IN-STORE SALES
All goods sold by Muso City are brand new and are covered by a minimum 12 month manufacturer warranty from purchase date. If your item has any issues within 12 months (or more in some cases, depending on the brand) from your original purchase date, you may arrange with Living Music to return your item for either (at Muso City's discretion) a repair at no cost to you, (if a minor issue), replaced at no extra cost to you (if not repairable), exchange (only if item has major issue and cannot be replaced) or refund (if either repair, replacement or exchange cannot take place). In order to make a warranty claim, you must present your receipt.
'CHANGE OF MIND' RETURNS POLICY: Muso City accepts returns and refunds for 'change of mind' within 7 days. Once the goods have been returned and deemed to be in their original packaging in unused and 'as new' condition, we'll then happily refund you, the buyer. In order to return goods you must present your receipt.